APRIL ETHRIDGE
617 Bee Bee Dr. 614/390-5134
Jacksonville, Fl 32225 a_ethridge01@yahoo.com
MBA in Human Resources and over 10 years of business experience with demonstrated strengths in relationship management, analysis and performance improvement. Excel in partnering with cross-functional, multi-cultural staff and management to resolve employment issues, interpret and enforce regulatory guidelines and improve productivity. Consistently recognized for professionalism, attention to detail and ability to build rapport with wide range of individuals. Fully familiar with Windows, MS Office, MS Outlook, Lotus Notes and financial applications.
| w Multiple Project Management | w Policy Development | w |
| w Program Implementation | w Strategic Planning | w Staff Training / Oversight |
| w Accurate Documentation | w Benefits Administration | w Compensation Monitoring |
| w Professional Communications | w Resource Allocation | w Executive Reporting |
PROFESSIONAL EXPERIENCE
Talx, Columbus, OH 2006 – Present
CONSULTANT – UNEMPLOYMENT INSURANCE
In charge of liaising with corporate clients and state unemployment agencies in order to resolve unemployment claims per regulatory time-limits. Work closely with a portfolio of leading US firms, such as Fed Ex, Mid-America and other industry leaders.
Key Achievements:
w Ranked as the most productive associate on a team of eight professionals.
w Built a reputation for accurate documentation, case investigation and prompt problem resolution.
w Selected to handle difficult and complex projects, including support for a comprehensive merger with Equifax in 2007.
FINANCIAL AID ADVISOR
Responsible for providing extensive financial advice to students, including financial analysis, budget planning and group presentations.
Key Achievements:
w Quick ability to evaluate financial data and prepare detailed payment options and collection plans to recover funds, while ensuring positive relationships with a diverse client base.
First Union,
PROCESS ENHANCEMENT ANALYST
Promoted to assist in starting up the Employee Enhancement Department from scratch, along with developing operating policies and evaluation procedures. Highly skilled in training and monitoring staff performance. Generated accurate records and business correspondence. Processed Workman’s Compensation and Disability Insurance loans in a timely manner.
Key Achievements:
w Outstanding reputation for achieving a 98% accuracy rating year over year, while ensuring accurate documentation.
w Created and instituted highly effective templates for facilitating collection activity in a call center environment.
w Primary contact person between customers, banking entities and corporate insurance resource to resolve delinquent accounts.
w Initially hired as a temporary and promoted to a permanent position because of excellent work performance.
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EDUCATION
M.B.A. Degree in Business Management, emphasis on Human Resources; 3.51/4.0. 08/2008
B.S. Degree in Business Management; 3.23/4.0. 12/2007
MILITARY
US Army 2002 – 2003
CHAPLAIN’S ASSISTANT, PFC/E-3
Performed a wide range of duties, including special project management, issue research and preparation of detailed documentation. Handled travel scheduling and arrangements.
Key Achievements:
w Honorable Discharge.
w Acquired hands-on experience in staff training and orientation in operating policies.
